Capital Linen Service has extensive experience and knowledge of the linen hire and laundry services industry and has delivered linen services across the Canberra region since 1978. The state-of-the-art laundry services more than 120 clients in Canberra and surrounds.
Certified to AS/NZS ISO 9001:2015, Capital Linen Service processes 7,200+ tonnes of linen each year, with over 100 staff. The laundry facility is mostly automated with the capacity to process up to 200 tonnes per week, while ensuring stringent quality and safety standards are met.
Capital Linen Service operates as a commercial business unit within the ACT Government's City and Environment Directorate.
We are committed to providing the highest standards of quality and reliability, as well as valuing all aspects of sustainability including a demonstrated commitment to environmental and community issues.
Our systems have been designed around the need for transparency and accountability regarding safety, timeliness and quality in every aspect of our service delivery, providing our customers with the assurance that they are receiving the best possible quality service, at the best possible price.
Capital Linen Service is trusted as the most reliable and responsive local provider of high quality, good value and innovative linen and laundry services looking after health, hospitality and community customers in the ACT region.
2025 Customer Survey where CLS achieved a Net Promoter Score (NPS) of 74, an increase from 69 in 2022–2023 placing it in the “World Class” category, include:
Capital Linen Service cares about the environment. We promote ecologically sustainable development primarily through its business interactions with suppliers and also in the manner in which we conduct our business.
In the past 12 months, Capital Linen Service has replaced and upgraded air compressors, water extraction press equipment and LED lighting to reduce water and electricity usage. More equipment upgrades are planned over the next 12 months; a key aspect of which is the reduction of our ecological footprint in line with the Carbon Neutral Government Framework.
Upholding the City and Environment Directorate values are evident in our day to day operations at Capital Linen Service.
These values include:
Capital Linen Service proudly supports Ronald McDonald House Canberra. We provide all the linen used by the families supporting their loved ones.
Capital Linen Service is also a sponsor of the Australian Hotel Association (AHA) ACT. We support the causes and interests of hoteliers and the tourism industry through the AHA.
Capital Linen Service’s vision is to be an organisation that acknowledges our shared histories and embraces the living cultures of Aboriginal and Torres Strait Islander peoples. In doing so, we walk together, fostering equality in the workplace and uniting with our Aboriginal and Torres Strait Islander partners as we deliver our service.
To read more about our Reconciliation Action Plan please follow the link. https://www.cityservices.act.gov.au/about-us/reconciliation-action-plan
It is with great excitement and pride that we display 'Mura Yerrabi Nguru' (2016), on our vehicles, in this visible way we want to connect people with Ngunnawal culture.
THE ARTIST
Lynnice Letty Church is named after her grandmother Letty Little nee Bell, a beautiful Ngunnawal woman who inspires Lynnice to paint. Lynnice is a very proud Ngunnawal, Wiradjuri and Kamilaroi woman and has grown up in Canberra for much of her life. She has two children and a partner who is a Barkindji man from Wilcannia.
Lynnice has family connections that extend across Ngunnawal country (Canberra, Yass, Pudmans and Blakeney Creek), Wiradjuri Country (Tumut, Brungle Mission, Wagga, Cowra, and Narrandera to Gilgandra) and Kamilaroi Country (Walgett). Lynnice is passionate about her culture, people and land, and has always felt a strong spiritual connection and belonging to her home.
STORY
The painting tells a story of connection for individuals, families and communities.
Connection can mean many things including connection with country, place, people and community.
The tracks leading to the campsite depicted in the art are symbolic of the ways in which people travel over country, each with their own purpose for the journey.
The individual circles are symbolic of individual camps (homes and communities) that make up our suburbs. Our broader Canberra community is made up of many individuals that make up their own unique family, social and community group. The travel of people to different places may be for business, work, social and recreational activities. It’s the journey that creates opportunities to come together and connect with places and people. It’s an ancient practice that extends beyond time.
The title of the painting is Mura Yerrabi Nguru meaning walk the pathway to the camp.
I wanted to take a moment to personally thank you, not only for your continued support through Capital Linen Service but for the difference you personally help make in the lives of Aboriginal families across regional New South Wales.
Last week, one of our Aboriginal supporters and volunteers distributed clothing and linen supplied by your team in the Parkes region. Mandy, our dear friend and volunteer, works tirelessly across two programs; Lifestyle, caring for Aboriginal children from newborn to eighteen years in foster care (around seventy in total), and Second Bite, which helps families doing it tough.
When she gathered the Second Bite community to share the bundles of clothing and linen, all beautifully folded and bundled thanks to my friends at Canberra City Care, she shared a story that deeply moved me, therefore, I am sharing you along with a couple pictures.
Among those who came was an Aboriginal man, a quiet and humble father supporting seven children and extended family. He was hesitant at first, unsure of what was being offered. When he saw the towels and sheets, his eyes lit up. As they spoke, Mandy learned he only had two towels in the entire household, shared among all the children. She immediately gave him several bundles. He thanked her - not once, but seven or eight times, before leaving with a smile that, in her words, "lit up the day." That man now has a towel for every child. But it's not just about the towels. It's about restoring dignity, respect, and pride to a father who can now care for his family with warmth and decency. It's about preventing illnesses like scabies, yes - but more than that, it's about giving back hope.
This is the ripple effect of your generosity and that of Capital Linen Service. These moments remind me exactly why I get up every morning and keep going, why we do this work together, again and again.
Please pass along my heartfelt thanks to your leadership and team. What you provide goes far beyond fabric and thread, it weaves compassion, dignity, and care into the very fabric of our communities.
With deepest appreciation and respect,
Dr Steve Burroughs Benefactor/Chair
Ph: +61 414 625164 | drsteveburroughs@drstevefoundation.org.au | Dr Steve Burroughs Foundation
We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.
Capital Linen Service roles are advertised on the ACT Government Careers and Employment page. If you have any queries about upcoming roles, please feel free to email TCCS.CLSHR@act.gov.au.
